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Sample Management Resumes

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Sample Management Resume

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JANE SMITH
123 Main Street
Washington DC, 12312
(123) 123-1231
Jane.Smith@home.net
OBJECTIVE
To obtain a Senior Customer Service position utilizing over 10 years of experience in customer service and support
PROFILE
  • More than 10 years’ successful experience in Customer Service & Support with recognized strength in account maintenance, problem solving & trouble shooting, sales, and staff support
  • Experience in training, motivating, and supervising customer service employees
  • Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain accurate inventories
SUMMARY OF ACHIEVEMENTS
  • Increased customer retention by 19% from 72% to 91%
  • Reactivated 9 key accounts ($235K/year), utilizing mediation skills
  • Created customer satisfaction survey and questionnaire; drastically reduced potential problems
EMPLOYMENT:
Customer Service Representative, Cellular One, Richmond, VA 1990-Present
Work with 28 sales professionals covering 2 states (Rhode Island and Connecticut), responsible for over 3,800 individual and corporate accounts
  • Support sales representatives in opening new accounts and upgrading existing service
  • Quickly and effectively solve customer challenges
  • Maintain quality control / satisfaction records, constantly seeking new ways to improve customer service
Client Support, Daniel Southerland, Public Speaker, Newport, RI 1985-1990
Worked with nationally acclaimed trainer and public speaker in booking programs. Work entailed heavy cold canvassing, working with speakers bureaus, and following up on referrals
  • Instrumental in igniting revenues from $58K in 1985 to $686K in 1990
  • Received Red Ribbon Award from National Speakers Bureau for fine work
  • Helped position Southerland to land VP position with Pilzer Seminar Group
EDUCATION:
University of Mary Washington, College of Graduate and Professional Studies, Fredericksburg, VA
Bachelor of Professional Studies in Leadership and Management, 2000
Southern New England Junior College, Providence, RI
Associate of Arts: Communications & Public Relations, 1985
REFERENCES:
Furnished upon request.

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