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JOHN SMITH

123 Main Street
Washington DC, 22068
Home: (901) 123-1232
e-mail: John.Smith@home.net

SUMMARY

Management and sales professional with extensive experience in operations, sales, and marketing:

• Includes substantial P&L responsibility. 
• Emphasis on home and business furnishings in retail and business-to-business markets.
• Broad knowledge of Mid South regional market. 
• Computer proficiency in Windows, Microsoft Office, Microsoft Works, and QuickBooks

 
EXPERIENCE

General Management
Have extensive general management experience including general operations, budgetary and strategic planning, logistics and inventory control, P&L responsibility, new business starts, and liquidation.

• Successfully managed full service retail furniture and appliance store for 16 years in the midst of changing retail environment.
• Restored stable management and morale of Memphis branch of national collection agency to exceed revenue goals in three of first four months of tenure.
• Pioneered Walmart Superstore format in the Mid South Market to establish solid customer base and enhanced brand recognition.

 
Sales and Marketing Management
Proven experience in consumer and business-to-business sales, including sales floor design, marketing strategies, defining target markets, and implementation of advertising campaigns.

• Developed and executed marketing campaigns for promoting Compusa Superstore format to Mid South market, including radio copy, newspaper ad layout, and point-of-purchase signage.
• Provided sales training and supervision for sales staff.
• Recent accomplishments include sale and co-ordination of $11,000 order to U.S. Navy to furnish recreational housing complex at NAS Memphis.
• At Cingular achieved 133% and 108% of ramp-up unit quotas for July and February of 2005, mainly in business-to-business market. 

Customer Loyalty
Have developed body of techniques to ensure customer loyalty. 

• Includes development of product knowledge, presentation, pricing, effective communication, closing technique, after sale care, and dispute resolution.
• Established solid record of customer referrals and repeat business that include individual, as well as business and institutional clienteles.
• Cited by Cingular sales manager for successful efforts in customer retention.

 
Personnel Development
Very successful employee tenure record over 20+ years of management history. 

• Experienced in job posting, interviewing, hiring, developing job descriptions, encouraging productivity, training, dispute resolution, and working within personnel budget.

WORK HISTORY

General Manager/Owner                    ABC Mercantile Inc
Memphis, Tennessee (2001-Present)

Account Executive            Cingular Communications Inc., (Memphis Corporate Branch)
Reston, Virginia (2000-2001)

Operations Manager                 Walmart (Dallas Branch)
Atlanta, Georgia (1999-2000)

General Manager            Adobe Inc.
Memphis, Tennessee (1983-2000)

EDUCATION

Masters Of Business Administration in Management – 2006
University of California – Los Angeles, California

Bachelor Of Arts in Political Science – 1999
University of California – Los Angeles, California

Bachelor Of Business Administration In Marketing – 1992
University of California – Los Angeles, California
 
ADDITIONAL INFORMATION:

Special Topics Class Member, Christian Brothers University, 2005. 

• Five member graduate student group developed five-year plan for School of Business to gain accreditation by American Association of Collegiate Schools of Business.

Stewardship Chairman, Baptist Church, 2001-2003.

• Developed and managed pledge campaigns to underwrite church budget for fiscal year.

Project Leader, Union Avenue South Methodist Church, 1999.